Return Policy

We are proud to guarantee 100% satisfaction with all items you purchased on phyhootool.com. If there is any dissatisfaction with your purchase for any reason, full refunding, Unconditional Return and 100% Exchange could be accepted within 30 days from the date of delivery.

Please kindly note that if you want to return or ask for refund for your order; please contact us via our customer service email: phyhootool@gmail.com to let us know the details. Below information is very important and necessary for us.

> Order number
> Quantity
> Image of defective prduct

1) Defective Products
All defective products can be returned for refund or replacement. In this case, we will be responsible for shipping cost both return or resend. The customer is liable to confirm with Phyhoo for an advisable shipping method.

2) Non-defective Products
Products that are not defective can be returned for refund or replacement, even if just for the product is unsatisfactory for the application, but must apply within 30 days from the arrival date of shipment. The customer should be responsible for return shipping costs and taxes caused.

All products returned to Phyhoo must be securely packaged in the proper shipping materials and reach Phyhoo without damage. The parcel should be marked as "return products". Before you return the beads, please contact Phyhoo for a detailed return instruction about return address and matters need attention.

Exchange Policy

All exchange requests will be processed as refunds. Currently unavailable. For an exchange, return the purchased item for a refund and place a new order.

Cancel order

If you cancel within 24 hours of purchase, your order will be fully refunded. If you decide to cancel your order, please contact us to submit a help ticket. We will not accept order cancellation requests if the order has shipped.

Contact us

If you have other questions/questions, feel free to contact us at phyhootool@gmail.com or chat with us online.

Return address

Xiamen Diankun Technology Co., Ltd. Unit 702-3, No. 57-2, Wanghai Road, Second Phase, Xiamen Software Park, 361000, Fujian, China.Contact number: (+86)18559383105.