Shipping Policy
Shipping Cost
The shipping cost is automatically calculated by the shipping agent (FedEx, UPS, DHL) based on your shipping address and the weight of the item. (Please kindly note shipping fee do not include any tax or duties.)
When you add goods to the shopping bag/checkout, our website will caculate the shiping cost for your reference on the shopping bag page/checkout page.
Shipping Area
Phyhoo cooperates with high-quality transportation companies and offer shipping service around the world where post delivery is available.
Unite State, Canada, UK, France, Germany, Italy, Japan, Poland, Russia, Spain, Algeria, Angola, Argentina, Bhutan, Uzbekistan, Yemen, Israel, Iraq, Qatar, India, Indonesia, Taiwan, Kyrgyzstan, Kazakhstan, Niger, Turkmenistan, Tajikistan, Bangladesh, Nepal, Palestinian Territories, Pakistan, Nigeria, Bahrain, Brunei, Sri Lanka, Singapore, Cambodia, Saudi Arabia, Thailand, Kuwait, Jordan, Myanmar, Laos, British Indian Ocean Territory, Philippines, Mongolia, Vietnam, Azerbaijan, Afghanistan, United Arab Emirates, Oman, South Korea, Maldives, Malaysia, Lebanon, East Timor, Tuvalu, Kiribati, Papua New Guinea, Tokelau, Fiji, New Caledonia, New Zealand, Tonga, French Polynesia, Australia, Nauru, Niue, Samoa, Denmark, Ukraine, Armenia, Bulgaria, Croatia, Liechtenstein, Hungary, North Macedonia, Luxembourg, Turkey, San Marino, Serbia, Cyprus, Austria, Andorra, Greece, Latvia, Norway, Czech Republic, Moldova, Monaco, Slovakia, Slovenia,, Guernsey, Georgia, Bosnia and Herzegovina, Jersey, Ireland, Estonia, Sweden, Switzerland, Vatican, Reunion, Belarus, Gibraltar, Kosovo, Lithuania, Romania, Finland, Netherlands, Portugal, Albania, Mayotte, Malta, Montenegro, Belize, Guatemala, Costa Rica, St. Lucia, St. Kitts and Nevis, St. Barthelemy, St. Vincent and the Grenadines, St. Pierre and Miquelon, Dominica, Dominican Republic, Anguilla, Peru, Antigua and Barbuda, Nicaragua, Bahamas, Barbados, Panama, Curaçao, Cayman Islands, Grenada, French St. Martin, Honduras, Haiti, Jamaica, Trinidad and Tobago, Bermuda, Dutch St. Martin, El Salvador, Montserrat, Ecuador, French Southern Territories, Bolivia, Brazil, Egypt, Netherlands Caribbean, Central African Republic, Chile, Colombia, Comoros, Congo, Côte d'Ivoire, Ethiopia, French Guiana, Greenland, Kenya, Liberia, Libya, Madagascar, Mauritania, Mauritius, Namibia, Cameroon, Somalia, South Africa, South Sudan, Sudan, Suriname, Tunisia, Uganda, Uruguay, Venezuela, Isle of Man, Guadeloupe, Zimbabwe, etc
Shipping Time
The working time of our shipping department is from Monday to Saturday between 09:00-18:00 (except national holidays). After we received your order on phyhootool.com, We will prepare the goods within 48 hours(not including weekend and holidays), and arrange the dispatch to you quickly. The shipping time of the order depends on the destination countries and the shipping method you choose.
The delivery time on the above website is only for your reference. The holidays, weather, traffic control, package delays or a large number of orders , local delivery service schedule and so on may also cause the delivery delays. You can choose the shipping way which is suitable for you.
Shipping Method
Phyhoo offer high-quality shipping methods like EMS, FedEx, UPS, DHL and so on.
Delivery time
Delivery time depends on the destination and the shipping method you choose. Phyhoo offers the following shipping methods to ensure the safe delivery of your package, shipping cost is charged by the shipping agency according to the destination, the weight and the shipping method.
FedEx, DHL and UPS are the fastest delivery methods available. Delivery time is 3 ~ 7 days to all major destinations. Products weighing more than or equal to 2KG will be shipped by FedEx, DHL and UPS by default.
According to your shopping cart, the system will automatically choose the most economical way for you from DHL, UPS and FedEx.
EMS will take 7~21 working days to arrive. Products weighing less than 2KG can choose this shipping method.
Tip: Phyhoo is not responsible for the shipping delay that caused by severe weather, such as stormy snow or other causes that beyond our control.
Other Reference about Shipment
1. Do you ship to PO Box?
The shipment via express delivery methods such as UPS, DHL, Fedex can not be sent to PO Box address.
2. Can we pay the shipping in the destination?
Sorry, we don't accept payment on delivery. Hope for your understanding.
3. How can I trace my shipment?
Shipment via different shipping methods can be tracked from the following websites. We will also keep you updated on the status of your shipment after we ship the goods out. For the shipping methods will be changed, we will only list the parts of the tracking website for your reference.
DHL: http://www.dhl.com
UPS: http://www.ups.com
FedEx: http://www.fedex.com
EMS: http://www.ems.com.cn
Other transportation: https://www.17track.net/en
The different shipping methods are in cord with different shipping terms. After we arrange the shipment of your order, we will send an e-mail to inform you of the shipping method and tracking website. Don’t worry.
4. How do I save on shipping?
Due to the high price of international shipping, we suggest our customers buy everything they want in one order. In this case, the per-item shipping cost could be minimized. If you can wait a little longer, please choose the standard shipping method like EMS, it will be much cheaper than Express shipping.
Note
1. Worldwide Shipping. (except some countries and APO/FPO)
2. Process the order in time after confirming the payment.
3. We only ship to the confirmed order address. Your order address needs to match your shipping address.
4. The service transit time is provided by the carrier, excluding weekends and holidays. Delivery times may vary, especially during holidays
5. If you have not received your shipment within 3 weeks after payment, please contact us. We will track the shipment and get back to you as soon as possible. Our goal is to keep our customers happy!
6. Due to stock availability and time difference, we will choose to ship from our first available warehouse for fast delivery.